Payment and insurance FAQ

Following are frequently asked questions about payment for my telehealth services and how to use insurance benefits.

Can I use my insurance plan?

When I retired as a psychotherapist and closed my full-time practice in June 2019, I also terminated all existing contracts with insurance plans. As a result, any psychological services I provide in 2020 will be as an “out-of-network” provider. Unfortunately, this means that you will likely face higher out-of-pocket costs, typically in the form of copayments and deductibles. However, it is possible you have already met some of your out-of-pocket limits and I’d encourage you to contact your insurance representative to research your out-of-network benefits.

In addition, during the current pandemic, I am offering reduced fees to former clients (only) if needed due to financial hardship. Please discuss your current situation with me.

Can you bill my insurance?

As a courtesy, I am happy to bill your insurance plan on your behalf (typically within one week of each session). However, you must make any agreed-upon payments to me online either at the time of service, or immediately after our session in order to hold our next scheduled appointment.

Do you accept credit card payments?

I do. I am currently set up with Square to accept online payments and typically process payments at the end of each session.

What are your standard fees for psychological services?

At this time, I am offering individual sessions for time-limited, supportive psychotherapy, to help individuals cope during this current COVID-19 crisis. I do not provide psychological evaluations, couple or family therapy, or services to minors under the age of 18.

My standard fee is $150 for a 45-minute session.

How do I schedule an appointment?

Please leave me a message at (503) 389-0557 or email info@drmcwatters.com, and include information on your current insurance plan (if applicable) and appointment availability. I typically return calls within 24 business hours. Before we begin treatment, I will email you an updated telehealth informed consent form to download, print, electronically sign (type), and return.

At this time, I am providing services to former clients only, and I prioritize my limited openings for those with whom I have a recent and/or longer-term therapeutic relationship. All current clients must live in the state of Oregon in order to meet with me. However, sometime this summer I plan to open up telehealth session availability for Washington state residents and/or new clients. Please stay posted or email me at info@drmcwatters.com if you’d like to get on my wait list.

Published by Dawnn McWatters, Psy.D.

Healthcare provider, mindful educator, therapeutic horticulture enthusiast

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